Con­sumer Ad­vi­sory Ser­vices

The Con­sumer Ad­vi­sory Ser­vices pro­vide in­for­ma­tion and guid­ance re­lated to con­sumer law ques­tions and dis­putes.

Con­sumer Ad­vi­sory Ser­vices

Fol­low these steps to get your ques­tion dealt with by the Con­sumer Ad­vi­sory Ser­vices with­out un­nec­es­sary de­lays.

  • Concise info packages on consumer legislation

    Facts and advice

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  • Your first step should always be contacting the company that sold you the goods or services.

    File a complaint with the company as soon as possible after you discover the defect or other problem and try to negotiate on suitable compensation.

    It is a good idea to file your complaint in writing. It can be used as proof of your claims if there is a dispute.

    Filing a complaint

     

  • If your complaint to the company does not lead to the result you hoped for, contact the Consumer Advisory Services.  They will provide you with free expert guidance and help with mediation in a dispute.

    Consumer advice gives guidance in Finnish and Swedish. Therefore persons wishing to consult an advisor in some other language must get an interpreter at their own expense. Read more about the duties of consumer advice.

    If your problem is already being handled by the Consumer Advisory Services and you have received the direct contact details of an expert, contact the person handling the case directly.

Tele­phone ser­vices

Please make sure you have the rel­e­vant doc­u­ments at hand when call­ing the Con­sumer Ad­vi­sory Ser­vices. Calls are an­swered in the or­der in which they were made.

Con­sumer Ad­vice Tele­phone Ser­vice

Telephone service is open Monday–Wednesday and Friday 9 am – noon, Thursday noon – 3 pm

09 5110 1200 (only in Finnish)

Call charges

All calls (including queuing) to telephone numbers starting with 09 are charged at domestic rates. The charge is determined on the basis of the caller’s subscription contract. The calls are usually included in call packages.

Us­ing the on­line form

Ad­vi­sor will re­spond by tele­phone within a week. You will most likely re­ceive a re­ply by a phone call.

  • The call will come from a number with the initial digits 029, or it may come up as a call from an “unknown number”.
  • If you do not receive response from the Consumer Advisory Services and our message does not appear in the inbox, your e-mail program may have moved it to the spam folder or some other folder. Please check those places before contacting us again.

Con­sumer ad­vice on­line con­tact form

(Normally 24 h)