Receipts
Keep the receipt you get from a business. With the receipt you can prove that you have paid for the goods or services. If the product is faulty, you can, however, complain about it even if you do not have the receipt.
The vendor must offer a receipt
Businesses must offer a receipt for purchases made using cash or a payment card in all lines of business. The obligation to offer a receipt does not apply to sales at outdoor markets or fairs.
A receipt must indicate, among other things, the seller’s contact information, the quantity and the type of the goods or services, their price, and value-added tax.
If the purchase or guarantee receipt is printed onto thermal paper, the text may fade out before the guarantee period is over. You have the right to get the guarantee information in writing or electronically so that the details, such as the giver and the duration of the guarantee, remain at your disposal.
Keep the receipt
With the receipt or a bank statement you can prove that you have made the payment if, for instance, a company invoices you for a purchase you have already paid for. At least with respect to bigger purchases, it is recommended that receipts and bank statements should be kept for three years.
Receipts for purchases made using a credit card should be kept for a period of three years after the credit card company has invoiced you for the purchase. It is especially important to save receipts for purchases made abroad.
You may complain about a defect in the product even if you do not have the receipt
The existence of a purchase or guarantee receipt is not a decisive factor in determining whether the business is liable for the defect. If the product is defective, you have the right to complain about the product also without presenting a receipt. The vendor, importer and/or manufacturer may be liable for the defect regardless of whether you are able to present a receipt of your purchase.
A debit card receipt, bank statement or, for instance, the retailer’s label on the product packaging can act as proof of the time and place of your purchase. Sometimes the fact that the product is part of the retailer’s product assortment suffices as proof of the necessary purchase details if it can also otherwise be reasonably assumed that the product was purchased at the store in question.