Extension of the withdrawal period

The standard 14-day cancellation period is extended if the seller does not inform you of the conditions for using the right to cancel or if the seller does not verify that you accept the payment obligation associated with the order.

The seller has failed to inform you of the terms and conditions for using the right of withdrawal

If you have not been informed of the terms and conditions for using the right of withdrawal your online purchase, the withdrawal period will be extended to 12 months. This 12-month period begins when the original 14-day withdrawal period expires. The terms and conditions for using the right of withdrawal include, among others, how and when you must inform the seller of cancelling the purchase.

The seller can provide the missing information during this period. In such case, the withdrawal period ends 14 days after you have received the missing information.

The seller has not verified that you accept the payment obligation associated with the online purchase

The seller must verify that you accept the payment obligation associated with your online purchase. The purpose of this rule is to prevent situations where, for example, an ostensibly free sample package is offered on a website, but the actual contract terms include a well-hidden notice stating that the seemingly free order will be followed by a sizeable invoice.

If the seller has not verified that you accept the payment obligation in the online store, you have the right to cancel the purchase.

• You must request the seller to cancel the purchase no later than one year after the order has been placed.
• The seller must then refund the payment received from you no later than within 30 days and compensate you for any costs incurred when returning the goods.

If necessary, the seller must provide proof of verifying that you have accepted the obligation to pay.

• In practice, in an ordinary online store, the seller can let you know that you are accepting a payment obligation by accompanying the order icon with a view that clearly and unambiguously displays the product you are ordering and all the charges associated with the order.
• The seller can also, for example, mark the order icon with the text “this order includes obligation to pay or some other similar expression.