Products

If the provision of a product or service is delayed for a reason unrelated to the consumer, the delay constitutes a breach of contract on part of the provider.

The law does not require the issuing of warranties, which is voluntary.

The vendor must provide the operating, maintenance and care instructions required for using the product, easily available in both Finnish and Swedish.

Non-defective goods bought from a store cannot be exchanged or returned unless the vendor has an exchange and return policy that provides for this.

A product has a defect when it is not as agreed with the vendor, or it does not meet certain requirements laid down in the law.

The vendor is responsible for the goods they sell. If a product has a defect, the buyer has the right to claim compensation from the vendor.

The vendor and warranty provider are liable for defects in goods as set out in the warranty terms. The vendor is liable under statutory liability for defects.

If there is a defect in a product, you may ask the vendor to repair or replace it, whichever you choose. Read more.

You can claim compensation for your additional costs resulting from a defect. You must have proof of your losses, for example a receipt.

When you buy second-hand goods from a company you can for example, complain about a defect in the goods to the company.

When you buy a gift voucher, you should find out what restrictions to its use there are. You do not have to accept voucher as compsation for defect.