What to do if you come across a scam
If you have been or suspect that you have been scammed, you should look into the matter without delay. In some cases you may get back the money you lost. If necessary, you can also contact the Consumer Advisory Services for advice. You should not feel embarrassed about being scammed.
What to do if you have been scammed
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- Complain to the company that debited your account in writing and demand a refund.
- Contact the bank and say that the account was debited without your consent. The bank has a duty to reimburse the debited amount to you.
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- Complain to the company that debited your account in writing and demand a refund.
- Contact the creditor and tell them that the charges are unjustified. The creditor has a duty to reimburse the debited amount to you.
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- Complain to the company that debited your account in writing and demand a refund.
- Contact your operator and tell them that the charges are unjustified. The operator is responsible for correct invoicing in the same way as the company.
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- Complain to the company that debited your account in writing and demand a refund.
- If you used a debit card to pay for the purchase, contact the bank. You can demand a refund from the bank if it is committed to this in its terms and conditions or otherwise.
- If you used a credit card to pay for the purchase, contact the creditor. The creditor must refund the debited amount.
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- Complain to the company that sent the invoice and demand that they cancel the invoice.
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- Complain to the company that sent the invoice and demand that they cancel the invoice.
Contact the Consumer Advisory Services
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- the company operates in Finland, contact the Consumer Advisory Services
- the company is located in another EU country, Norway or Iceland, contact the European Consumer Centre Opens in new tab Is an external link
- in case of an investment scam, you can also contact the Finnish Financial Ombudsman Bureau Fine Opens in new tab Is an external link