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The instructions cover such as the following situations:
- the repair or service of a domestic appliance, computer or phone fails
- the quality of renovation or construction work is not as agreed
- installation, cleaning, sewing, shoe repair, upholstery or other work you have ordered is not performed with sufficient skill and care
- the outcome of the work you ordered does not match the information provided about it in advance.
For example, you can find out:
- about the general principles of consumer protection when a service is not as agreed.
- who is liable for a defect in a service.
- when a defect in a service gives you the right to cancellation of the contract, a price reduction or other compensation under the Consumer Protection Act.
Delay in a service
Include a precise deadline for completing the work in a service contract.
Cancelling the provision of a service
You may cancel the provision of a service that has been faultlessly provided prior to its completion, but you pay for the work completed.
When does a service have a defect?
The content, performance and outcome of a service must be as agreed. A service must be performed skilfully and carefully.
Compensation for a defect in a service
Compensation for a defect in a service can take the form of rectifying the defect and redoing the work, a price reduction or cancellation of the contract.
Compensation for a defect and a delay in a service
You can claim compensation for the direct costs resulting from investigating a defect, including travel costs.
Options in disputes
Find out your options in a situation where you have filed a complaint with a company but the service provider denies the claim.
This website is part of the European Commission's Your Europe portal.
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