Downgrading

If you end up travelling in a lower class than that for which you purchased a ticket, the airline must reimburse part of the ticket price.

The airline must reimburse within seven days

• 30% of the price of the ticket for all flights of 1,500 kilometres or less
• 50% of the price of the ticket for all intra-Community flights of more than 1,500 kilometres (except flights between the European territory and the Member States’ overseas departments, including the Canary Islands and French Polynesia), or if the destination is outside the EU and the distance is between 1,500 and 3,500 kilometres
• 75% of the price of the ticket for flights to a destination outside the EU with a distance of over 3,500 kilometres, or if the destination is the Canary Islands or French Polynesia, for example.

If the airline places you in a class higher than that for which you bought a ticket, it may not request supplementary payment.

If the airline turns down your claims

If your flight was not as agreed, you can file a complaint with the airline. You should do this as soon as possible. If the complaint filed with the airline does not produce results, you can file a complaint with an authority.

When do these rights apply?

Passenger rights on cancellation are based on EU-law and they apply to all domestic and foreign flights, both scheduled and charter flights, departing from an EU airport. In case of flights arriving from outside the EU, these rights only apply if the flight was operated by an EU airline. The rules also apply to flights to and from Norway, Switzerland,and Iceland.