Rights of air passengers with disabilities and reduced mobility
Persons with disabilities or reduced mobility have the same passenger rights as other passengers on flights starting in the European Union. In addition, specific EU legislation, which is enforced by the Finnish Transport and Communications Agency Traficom in Finland, also contains provisions on their special needs.
Persons with disabilities and reduced mobility have the same possibilities of travelling by air as any other passengers whose flight departs from the European Union. The airline has a duty to inform you about your rights.
An airline or package organiser may not refuse to carry a passenger or accept a booking on the grounds of their reduced mobility on flights that depart from airports in EU territory. For more information about your rights and practical instructions, visit the websites of Traficom and Finavia.
Filing a complaint and enforcement
- If your rights have not been respected, you should first report this to the airport operator or the airline.
- If the response you receive does not satisfy you, you can file a complaint with the Finnish Transport and Communications Agency Traficom, which enforces the rights of persons with disabilities and reduced mobility in Finland.