Switching operators and transferring your number to another network
You can always keep your old phone number even if you switch to another telecom operator. You can switch operators even if you have a fixed-term subscription contract, but you will have to pay the fees for your old subscription until the end of the contract period.
Check if you have a fixed-term subscription contract
If you have a fixed-term telephone subscription contract with your current operator, you usually have to pay the fees for it until the end of the contract period.
Before switching operators, you should check the following
- Do you have a fixed-term phone subscription?
- When will your fixed-term contract end?
What fees will you have to pay and how much?
When you have the answers to these questions, you can decide when it makes sense to switch operators.
To find out what your subscription type is, you can check your order confirmation, the contract summary or your subscription’s administration service, for example on the operator’s website or in a mobile app.
You may get a win-back offer from your old operator
When you have decided to switch telecommunications operators and made a subscription contract with a new operator, the new operator will terminate the old subscription for you, and your number will be transferred to the new operator’s network. The process of transferring your number usually takes a few days. If you would like to select the time when your number is transferred, this is usually possible.
During the number transfer process, you may get a ‘win back offer’ from your current operator. If you decide to take it, you will stay with your current operator. If you think your current operator’s offer is better than the one you got from a new operator, you can take it if you wish, and the process of transferring your number will be cancelled. The new operator only has the right to charge you for the telephone subscription when your number has been transferred, and only if the transfer goes ahead.